Because many products are intimate goods, returns are limited for hygiene and safety reasons. Review eligibility before opening or using an item.
Opened, used, worn, washed, or unsealed intimate products are not returnable unless required by applicable consumer-protection law or covered by a confirmed product defect process.
Unopened and unused items may be eligible for review within the stated return window shown at purchase. Contact support@mysextoy.ca with your order number before sending anything back.
If an item arrives damaged, defective, or different from what you ordered, contact support promptly with photos, the order number, and packaging details so we can review next steps.